Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, unwashed, free from stains, odors, or signs of wear, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@serenquorsilkco.com. 

Returns should not be sent back without prior approval. If your return request is accepted, we will provide instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Return Address:

Jägerstraße 30
4040 Linz
Austria

Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, please contact us at support@serenquorsilkco.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item.

We will evaluate the issue and work to provide an appropriate solution as quickly as possible. In cases where the item arrived damaged, defective, or incorrect, Serenquor will cover the reasonable cost of return shipping.

Non-Returnable Items

For hygiene reasons, we cannot accept returns of products that have been used, washed, worn, stained, damaged after delivery, or are no longer in their original condition.

We also do not accept returns for:

• Personalized or custom-made products

• Gift cards

• Final sale items, where permitted by applicable law

If you have any questions regarding a specific item, please contact us before making your purchase.

Exchanges

The fastest way to receive a replacement item is to return the original item. Once the return has been accepted, you may place a new order for the desired product.

European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.

To qualify for a return, the item must be unused, unwashed, in its original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card provider, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@serenquorsilkco.com

Original shipping charges are non-refundable unless the return is due to an error on our part, a defective product, or an item that arrived damaged.