Return & Refund Policy

At SERENQUOR, we want you to feel confident with your purchase. That’s why we offer a 30-Day Risk-Free Trial, giving you 30 days from the date your order is delivered to try your SERENQUOR pillowcase at home.

If you’re not satisfied with your purchase, you can request a return within 30 days of receiving your order.

To start a return, please contact us at support@serenquorsilkco.com with your order details.

Returns must not be sent back without prior approval. If your return request is accepted, we will provide instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Return Address:

Jägerstraße 30
4040 Linz
Austria

Items sent back to us without first requesting a return may not be accepted.

If you have any questions regarding returns, please contact us at support@serenquorsilkco.com.

30-Day Risk-Free Trial

Our 30-Day Risk-Free Trial allows you to open, use, and try your SERENQUOR pillowcase normally at home.

The 30-day trial period begins on the date your order is delivered.

Products returned under the 30-Day Risk-Free Trial may have been opened and used during the trial period. However, we cannot accept products that have been intentionally damaged, altered, misused, excessively soiled, or returned in a condition beyond what would reasonably result from normal use during the trial.

To qualify for the 30-Day Risk-Free Trial, you must contact us and request your return within 30 days of delivery.

Damages and Issues

Please inspect your order upon arrival and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.

We will evaluate the issue and work to provide an appropriate solution as quickly as possible.

If the item arrived damaged, defective, or incorrect, SERENQUOR will cover the reasonable cost of return shipping.

Non-Returnable Items

The 30-Day Risk-Free Trial does not cover products that have been intentionally damaged, altered, misused, excessively soiled, or otherwise treated beyond normal use during the trial period.

We also do not accept returns for:

• Personalized or custom-made products
• Gift cards
• Final sale items, where permitted by applicable law

If you have any questions regarding a specific item, please contact us before making your purchase.

Exchanges

The fastest way to receive a different item is to return the original item. Once the return has been accepted, you may place a new order for the desired product.

European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you may also have a statutory right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, in accordance with applicable EU consumer law.

Your statutory right of withdrawal exists independently of SERENQUOR’s voluntary 30-Day Risk-Free Trial and is not limited or replaced by our voluntary return policy.

Nothing in this Return & Refund Policy is intended to restrict any mandatory consumer rights available to you under applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card provider, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@serenquorsilkco.com.

Any refund of original shipping charges required under applicable consumer law will be provided accordingly.